PRIVACY POLICY
Last Updated: 8th April 2025
Welcome to Sivola.in ("we," "our," or "us"). We respect your privacy and are committed to protecting it through this Privacy Policy. This document explains how we collect, use, and disclose your Personal Information when you visit or make a purchase from sivola.in (the "Site").
Collecting Personal Information
When you visit the Site, we collect certain details about your device, your interaction with the Site, and necessary information for processing your purchases. If you contact us for support, we may collect additional information. "Personal Information" refers to any data that can uniquely identify an individual.
A. Device Information
Examples: Web browser version, IP address, time zone, cookie data, pages viewed, search terms, and site interactions.
Purpose: To optimize our Site’s functionality and analyze user interactions.
Source: Automatically collected via cookies, log files, and tracking technologies.
Disclosure: Shared with third-party analytics services.
B. Order Information
Examples: Name, billing and shipping address, payment details, email address, and phone number.
Purpose: To process payments, arrange shipping, send order confirmations, prevent fraud, and provide personalized marketing.
Source: Collected directly from you.
Disclosure: Shared with payment processors, logistics partners, and advertising platforms.
C. Customer Support Information
Examples: Contact details and communication records.
Purpose: To respond to inquiries and resolve issues.
Source: Collected from direct interactions.
Disclosure: Used internally to improve customer service.
Minors
The Site is not intended for individuals under the age of 18. We do not knowingly collect Personal Information from children. If you believe a minor has provided us with information, please contact us for deletion.
Sharing Personal Information
We share your Personal Information with service providers to help deliver our services. This includes:
Payment Processing: Razorpay, PayPal, and other payment gateways.
Analytics: Google Analytics to understand user interactions.
Marketing & Advertising: Facebook Pixel, Google Ads, and Instagram Ads for targeted marketing.
Logistics: Third-party couriers for order fulfillment.
We may also disclose information to comply with legal requirements or protect our rights.
Behavioral Advertising
We use your Personal Information to provide targeted ads through platforms like Google, Facebook, and Instagram.
Opt-Out Links:
Google Ads: https://www.google.com/settings/ads/anonymous
Facebook Ads: https://www.facebook.com/settings/?tab=ads
Bing Ads: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
You can also visit http://optout.aboutads.info/ to control targeted advertising preferences.
Using Personal Information
We use your Personal Information to:
Offer products and process orders.
Manage customer support.
Provide updates on new products and promotions.
Ensure legal and regulatory compliance.
Retention of Information
We retain your Personal Information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless deletion is requested.
Automated Decision-Making
We do not engage in fully automated decision-making that significantly affects users. However, payment gateways may use automated systems to detect fraud.
Selling Personal Information
We do not sell Personal Information. However, we use user data for retargeting ads via platforms like Facebook and Google.
Cookies
We use cookies to enhance user experience, including functional, performance, and marketing cookies. You can manage cookie preferences via browser settings.
Common Cookies We Use:
Session Cookies: Maintain user session.
Analytics Cookies: Track page visits and site usage.
Marketing Cookies: Deliver targeted ads.
For more details, visit www.allaboutcookies.org.
Do Not Track
We do not alter our data collection practices based on "Do Not Track" signals from browsers.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page.
Contact Us
For any questions or concerns regarding this Privacy Policy, contact us at:
Email: contact@sivola.in
Address: L - 115, Shastri Nagar, Delhi, India 110052